| Browser Configuration for Unisfair Events |
| How do I configure Internet Explorer 6? |
- Click on Tools (on the IE 6 toolbar) -> select Internet Options
- Select Internet Options
- Click the Security tab.
- Select Internet as Web Content Zone
- Click on the Default Level button.
- Click OK.
- Click the Refresh icon on the toolbar and return the event.
- If this solution isn't working or isn't suitable for some reason try the next:
- Click on Tools -> select Internet Options
- Click the Security tab
- Click on the Custom Level button
- Configure the categories by following the directions below:
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Active X Controls and Plug-ins - Enable Download signed ActiveX, Run ActiveX controls and plug-ins, and Script ActiveX controls marked safe for scripting. |
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Downloads - Enable File Download |
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Miscellaneous - Set Software Channel to Medium |
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Scripting - Enable all options in this category |
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Scripting - Enable all options in this category |
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Click OK |
- Click the Privacy tab
- Click 'Default' and make sure that the slider is set to Medium
- Click the Advanced tab
- Locate the Browsing category and check Disable script debugging
- Uncheck the following options:
- Configure the categories by following the directions below:
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Display a notification about every script error |
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Reuse windows for launching shortcuts |
- Click Apply
- Select the General tab
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Click the Settings button (located in the Temporary Internet Files category) |
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Click the option marked Every visit to the page |
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Click OK |
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Click the Delete Files button (located in the Temporary Internet Files category.) |
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Click OK to go ahead with the Temporary File deletion (this clears your browser's "cache" of stored files.) |
- Click OK to close the Options window and return to your browser
- Click the Refresh icon on the toolbar and return to the event
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| How do I configure Firefox? |
- Open the Tools menu located on your Firefox toolbar
- Select Options
- Select the Privacy category and do the following:
- Open the Cookies menu by clicking the plus next to it
- Check the box next to Enable cookies
- Select the Web Features category and do the following:
- Check the boxes next to Enable Java and Enable JavaScript
- Click on the Advanced button and make sure all the boxes are checked
- Click OK
- Click the Reload button/icon on the toolbar and return to the event
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| How do I configure Safari? |
- Open the Safari menu located on your Safari toolbar
- Select Preferences
- Click on Security
- Under Web Content check the boxes next to Enable plug-ins, Enable Java and Enable JavaScript
- Under Accept Cookies select "Always"
- Close the preferences window
- Click the Reload button/icon on the toolbar and return to the event
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| Frequently Asked Technical Questions |
| What do I need in order to view an application demo in a webcast? |
- To view an application demo video (as part of a webcast), you will need to use a browser that supports the Windows Media Player plug-in.
Application demos will not function properly in browsers that do not support this plug-in. Other requirements:
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| Why do I get a 'Buffering' message from the player while playing an audio stream? |
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Your player is probably experiencing network connection problems. Dial-up users may suffer from the fact that many
Internet users are probably dialed-in to your ISP using up most or all of the bandwidth. LAN (Local Area Network) users
may experience similar problems as a result of the number of users/PCs on their LAN. Try again when the network is less
congested.
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| Why can't I receive any content from the event? |
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Please make sure that you have the correct browser version and that you browser is configured properly. It is extremely
important that you configure your browser correctly.
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| Can I access the event through a firewall? |
If you access the Internet via a proxy server (through a firewall), you will need to make the following changes to your
media player configuration. Choose your Windows Media Player (WMP):
WMP 8, 9 or 10 for PC
For Windows Media Player 8, 9 or 10 for the PC:
- Click on Tools -> select Options from the drop-down menu. (If you can't see a Menu Bar in your WMP 10: right click on the free space on the player taskbar and choose "Show Menu Bar".)
- Click the Network tab; locate the Proxy Settings area.
- Double-click on HTTP Browser
- Select the Use browser proxy settings option.
- Click OK.
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Does my browser
need to be Java-enabled?
Yes, your browser needs to be Java-enabled. We recommend Microsoft VM for non Win2000 users and Sun Java for Win2000 users.
Download Microsoft VM for Windows here.
Download the Sun Java plug-in here.
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How do I configure
my browser to be Java-enabled?
If you have installed Java and want to make sure your configuration
is correct:
for Internet Explorer | for Firefox | for Safari
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Internet Explorer
- Click on Tools -> Internet Options
- Click the Security tab
- Choose Internet from the web zones
- Now do one of the following:
- Click the Default level button. If it's not clickable - it means that your
configuration is already correct.
OR
- Click the Custom level button. In the list, look under the VM section for
the permissions and set them to High Safety
- Click OK
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Firefox
- Click on Tools; select Options
- Click on Web Features
- Make sure that the Enable Java and Enable JavaScript is checked
- Click OK
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Safari
- Click on Safari; select Preferences
- Click on Security
- Make sure that the Enable Java, Enable JavaScript and Enable plug-ins are checked
- Close the preferences window
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| Why isn't the RealPlayer plugin detected? |
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If you are using Firefox and installed the browser after you installed RealPlayer, the plugin may not be in the
browser plugins folder. Check your browser's plugin folder for nppl3260.dll and the components folder for
nppl3260.xpt. If they are not there, then you will need to install the RealPlayer again or copy this files
from the Real player installation folder.
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